GENERAL TERMS OF SALE AND PRACTICAL INFORMATION

Preamble

These terms outline the conditions for the sale of tourism products by R EVOLUTION VOYAGES, a limited liability company (SARL) with a share capital of 5,082 euros, located at 78, rue d’Inkermann – 69006 LYON, SIRET – 492 597 281 00038, VAT FR – FR, IM069120027, registered with Atout France. Financial Guarantee: Groupama Assurance-Crédit (head office: 8-10, rue d’Astorg 75008 PARIS). Professional Liability Insurance: ALLIANZ Assurances No. 46737236.

These terms apply to the end customers of R EVOLUTION VOYAGES or partner agencies.

They are applicable to sales made from April 1, 2023, for departures between April 1, 2024, and March 31, 2025, concerning services marketed by R EVOLUTION VOYAGES or a partner agency, within the framework of tour packages or “customized” services offered by R EVOLUTION VOYAGES. These terms are contractually binding on the execution of the trip. The total or partial invalidity of any clause in these terms does not invalidate the other clauses. In case of registration via a partner agency, refer to the terms of the partner agency, which supplement these terms, particularly for registration, pricing, and payment. In case of contradiction between the terms of the Retailer and these General Terms of Sale, these General Terms of Sale shall prevail.

Purchasing trips or any services from R EVOLUTION VOYAGES implies the traveler’s full adherence to these terms of sale and unconditional acceptance of all their provisions. Contracts concluded before July 1, 2018, remain subject to the terms of sale and the laws and regulations in force at the time of booking. Some provisions of these terms do not apply to specific, special, promotional, or private sales. Specific provisions are communicated to the traveler at registration/booking.

1 – DEFINITIONS

• Traveler: Refers to the end customer benefiting from the travel service.
• Organizer: Refers to the professional who designs packages, offering them for sale directly or through a retailer. R EVOLUTION VOYAGES is the Organizer under these terms.
• Retailer: Refers to a professional other than the Organizer who sells travel services designed by another professional, i.e., a travel agency that does not produce the trips it sells.
• Package: Refers to the combination of at least two different travel services such as transport, accommodation, car rental, or other services.

2 – PRE-CONTRACTUAL INFORMATION

These general terms complement the pre-contractual information received by the Traveler before concluding their contract in the form of a quote, proposal, or program, in accordance with Articles R.211-3, R211-3-1, and R.211-4 of the Tourism Code.

The pre-contractual information is an integral part of the concluded contract but may be subject to modification before the contract is concluded on the following points: main characteristics of the trip (transport, accommodation, schedules, stops, itineraries, etc., as per Article R.211-4), price, number of persons required for the trip, and cancellation fees.

Any changes will be communicated to the Traveler before the contract is concluded by any clear and understandable means, notably by sending an email to the address provided by the Traveler or the Retailer, modifying the elements of the description.

3 – PRICING

3.1 – Prices Communicated in Euros by R EVOLUTION VOYAGES with the indication of the parity between the COP (Colombian Peso) and the Euro.
The contract and the deposit invoice will be issued in EUROS, with the COP (Colombian Peso) to Euro exchange rate indicated. The balance invoice will be sent in EUROS, adjusted up or down based on the exchange rate on XE.com, 40 days before departure.

3.2 Services Included in the Package
Only the services explicitly mentioned in the travel descriptions are included in the package price. Typically, the package includes:

• Transfers between the airport and hotels when mentioned.
• Accommodation in selected establishments in double rooms with breakfast, half-board, or full-board, excluding drinks, or an all-inclusive formula.
• During tours, transportation in an air-conditioned vehicle: group coach or private vehicle for private programs, with local French-speaking or non-French-speaking guides, as per contractual indications.
• For self-drive tours, vehicle rental (excluding additional fees payable on-site: fuel, parking fees, insurance, deposit, etc.).

3.3 Services Not Included in the Package

Unless otherwise indicated, the following services are not included in the package price (this list is not exhaustive):

• Air transportation on scheduled flights, long-haul flights, or domestic flights, when mentioned.
• Meals on long-haul flights.
• Air taxes and surcharges included in the published price, subject to change.
• Port taxes for cruises.
• Passport and visa issuance fees.
• Departure taxes payable at the airport before the return flight.
• Onboard funds for cruises.
• Vaccination fees.
• Insurance.
• Excess baggage charges.
• Meals during layovers between flights.
• Beverages.
• Optional excursions.
• Personal expenses (tips, telephone calls, various deposits, etc.).
• Exceptional expenses resulting from unforeseen events, such as strikes or weather conditions.

3.4 Price Revision

Prices may be modified by the Organizer, R EVOLUTION VOYAGES, at any time before the effective booking by the Traveler or Retailer. In such cases, the current price will be confirmed before any contract is concluded.

Prices may also be modified by R EVOLUTION VOYAGES after the contract is signed, provided that R EVOLUTION VOYAGES complies with the conditions defined by Article L211-12 of the Tourism Code:

1. a) No price modification will be applied within the 20 days preceding the scheduled departure date for already registered Travelers.
2. b) Any price increase must be the direct result of a change:

• In the cost of passenger transport resulting from fuel costs or other energy sources;
• In the level of taxes or fees on travel services included in the contract, imposed by a third party not directly involved in the execution of the contract, including tourist taxes, landing fees, or embarkation and disembarkation fees at ports and/or airports.

1. c) A reduction must be granted to the Traveler as per the express stipulations of the contract.

The prices of the relevant products are established based on currency exchange rates, fees, and taxes known at the date of the contract. In case of changes in these economic factors, R EVOLUTION VOYAGES reserves the right to pass on these variations, whether up or down, by adjusting the sale price accordingly, within the legal limits provided by Articles L. 211-12 and R. 211-8 of the Tourism Code.

Additionally, for packages that include a scheduled flight, R EVOLUTION VOYAGES will pass on to Travelers any fuel surcharge (or fuel reduction) communicated by the airline and directly applied by them.

For predefined packages including the price of a specially negotiated flight by R EVOLUTION VOYAGES in a dedicated fare class for the referenced departure day and within the available stock, if the stock in this class is exhausted, an additional charge may apply for bookings made in another fare class, on the same flight or another flight. The amount of this supplement will be communicated prior to booking.

In the case of a price increase exceeding 8% of the initial trip price or in the event of a clear pricing error, the Organizer, R EVOLUTION VOYAGES, will inform the Retailer or Traveler by any means that allows for an acknowledgment of receipt no later than 21 days before departure, so that the Retailer or Traveler has the option to: (a) cancel the contract without penalty by registered mail with acknowledgment of receipt within 7 days of the notification or (b) accept the price modification and, consequently, the contract modification.

It is expressly stated to the Traveler that in the absence of a response within this 7-day period, they will be presumed to have accepted the price modification.

 

4 – BOOKING, INVOICING & PAYMENT

4.1 – Booking – Deposit – Balance

The trip booking will be registered after the Traveler or Retailer signs the contractual document issued by the Organizer, R EVOLUTION VOYAGES. It will be validated upon payment by the Traveler or Retailer of a deposit equal to 30% of the total trip price. An initial pro forma invoice with the deposit amount will be sent to the Traveler or Retailer in the days following the effective booking.

Hotels in Colombia require a copy of the passport at the time of booking for individual stays. For group bookings, the Retailer must send copies of all travelers’ passports when the final rooming list is submitted.

The balance is payable no later than 30 days before departure upon receipt of the balance invoice. For any order placed less than 40 days before the departure date, full payment of the trip price is required. Payments can be made by any means and are considered effective upon proper receipt of the funds.

The provisions of this article do not apply to specific, special, promotional, or private sales. In the case of early issuance to guarantee the airfare, a deposit covering the ticket costs may be required.

4.2 – Late Payment

In the event of late payment, the Traveler or Retailer must pay late penalties calculated at a rate of 5.99%. From January 1, 2013, under the law of March 22, 2012, regarding the fight against late payments in commercial transactions, a flat fee of €40 will be applied in addition to the late penalties as compensation for recovery costs. This fee will be automatically due for unpaid debts whose payment period begins after January 1, 2013.

If the Traveler’s services are not paid for by the Traveler or Retailer at the time of the trip’s execution (on-site), the Organizer, R EVOLUTION VOYAGES, reserves the right to immediately and without notice, halt the execution of the Traveler’s services on-site. The Travelers will be informed of the non-payment of the ground services by the Traveler or Retailer.

5 – AIR TRANSPORTATION

5.1 – Airlines Banned from European Airspace

The European list of banned airlines can be consulted at: EU Air Safety List.

5.2 – Prior Information and Responsibility

The Organizer, R EVOLUTION VOYAGES, will inform the Traveler or Retailer, at the time of booking, of the identity of the airlines likely to operate the domestic and/or international flights. In the event of a change after booking, R EVOLUTION VOYAGES will inform the Traveler as soon as it becomes aware of any changes before departure.

Flight schedules, any stopovers, and transportation means are provided to the Traveler or Retailer in a timely manner before departure, with the travel documents but are subject to change until the day of departure.

The term “direct flight” means no change of aircraft but does not rule out the possibility of one or more stops during the flight.

Travelers or Retailers are informed that airlines have code-sharing agreements where a flight marketed under one airline’s name may be operated by another airline’s aircraft.

Travelers must adhere to flight schedule indications and be present at the airport at least 2 hours before the scheduled departure for domestic flights and 3 hours for international flights.

Baggage allowances vary between international and domestic flights and between airlines and/or flight types. Baggage or excess baggage fees remain the Traveler’s responsibility.

In the event of baggage loss or damage during air transportation, Travelers must file a claim at the arrival airport with the airline. Any insurance claim without proof of this declaration cannot be processed and will be dismissed.

Due to increased air traffic and events beyond the Organizer’s control (strikes, technical issues, weather conditions, etc.), flight delays may occur. No compensation beyond what is stipulated by current legislation will be provided, regardless of the personal or professional consequences.

5.3 – Pre- and Post-Transport

If the flight scheduled for pre- or post-transport is canceled or delayed for any reason, the airlines reserve the right to provide transportation by any other means.

R EVOLUTION VOYAGES advises Travelers to plan sufficient connection times for their transfers and avoid making any commitments on the same day or the day following their travel to and from the trip. When pre- and post-transport arrangements are made directly by the Traveler, the Organizer disclaims any responsibility for delays or cancellations affecting the execution of the contracted trip.

5.4 – Cancellation of International and/or Domestic Flight Tickets

• Tickets issued on charter and/or domestic flights are subject to 100% cancellation fees by the Traveler.
• Confirmed bookings on domestic flights are subject to 100% cancellation fees by the Traveler.
• Tickets issued on scheduled flights (international and/or domestic routes) are subject to cancellation fees imposed by the respective airline.
• Due to issuance deadlines imposed by certain airlines (international and/or domestic routes), the Organizer must issue tickets between 60 and 30 days before departure or immediately at the time of booking. Once tickets are issued, regardless of the cancellation date, cancellation fees equal to 100% of the ticket price will apply.

5.5 – Reconfirmation

Travelers must reconfirm their international flights with the airline no later than 3 days before the scheduled departure date, or their reservation may be canceled. For escorted tours, these formalities are handled by the tour guide.

5.6 – Specifics Related to Colombia

Although the road conditions in Colombia are generally good, the terrain and travel times often require the use of domestic flights between different cities and more rural regions. Airlines like Avianca, Latam, and several low-cost carriers operate numerous flights between various airports in the country.

Important: Be aware of their baggage policies, as some routes have restricted baggage allowances.
Certain Colombian regions are inaccessible by road, and air travel is essential for supplying local populations, such as in the Amazon or Choco.

In Colombia, domestic flights are frequently delayed or canceled. Often due to weather conditions. Heavy rains can render runways unusable, particularly in remote destinations and small airports, but this can also occur in major cities like Bogota.

Important : For your return to Europe :

If the departure airport in Colombia is Cartagena Airport, several technical factors need to be considered:

• The reservation for your transatlantic flight is made with KLM: Direct flight from Cartagena to Amsterdam, then a connection to your arrival city in Europe. This is the flight we primarily recommend to ensure you against any potential issues that may arise from adding a domestic flight from Cartagena to Bogotá on the day before your return transatlantic flight.
• The reservation for your transatlantic flight can be made with Iberia, Air Europa, Air France, Copa Airlines,
  You will need to book a domestic flight from Cartagena to Bogotá, and then board the transatlantic flight to Europe with one of these airlines. Domestic flights between Cartagena and Bogotá are frequent throughout the day (almost every hour), so we recommend booking a flight that is at least potentially followed by two other flights on the same route. Additionally, the last of these two subsequent flights should guarantee arrival at least 3 hours before the departure of the transatlantic flight. This way, in the event of a cancellation of your domestic flight, you will have the assurance of being able to board one of the next two flights without risking missing your transatlantic return flight. If you still wish to ensure maximum reliability, we recommend planning an extra night in Bogotá, with the option for additional visits if desired, before your return flight to Europe.

Additionally, if your last night is planned on one of the Rosario Islands or in the Tayrona Park area, consider the travel time by boat or road to Cartagena. It is advisable to book a final night in Cartagena or Bogota to avoid missing your transatlantic return flight due to any delays or cancellations.

6 – DURATION OF STAY

The duration of the stay is calculated in nights (number of nights) and includes the time spent on transportation (including transfers) and the duration of the stay or tour at the destination, from the time of airport check-in on the departure day to the arrival time on the return day. Consequently, the first and/or last night or the first and/or last day may be entirely dedicated to transportation.

Travelers are informed that they may lose a few hours of their stay upon arrival or departure, or their stay may be extended due to flight schedules imposed by airlines, weather conditions, fortuitous events, or safety requirements, especially during peak travel periods when rotations are more frequent and can cause delays. It is strongly recommended that Travelers do not make any commitments the day before departure or the day after the return date.

7 – LAND SERVICES

7.1 – Accommodation

The maximum number of participants for the tours organized by R EVOLUTION VOYAGES corresponds to the maximum number of people sharing the same bus and attended by the same guide. This limitation does not pertain to the number of people at the sites, restaurants, hotels, or other means of transportation used during the tour (such as domestic flights, boats, public transport).

As of now, there is no international hotel classification standard. The star rating or categories provided in R EVOLUTION VOYAGES’ descriptions are determined by the tourism ministry of the host country, according to standards that are often very different from, or lower than, French standards. No direct comparisons can be made between countries or between different establishments.

In the event of unavailability at the listed hotels, R EVOLUTION VOYAGES will arrange accommodation at a hotel of similar or higher category, if such an option is available. If the accommodation offer is limited to a single establishment within a category (or star rating), there may be no “similar” or “superior” alternative. In this case, the Traveler will be offered accommodation in a lower-category establishment, with a reduction in the price relative to the difference between the two categories.

At check-in, each traveler will be required to present their passport for scanning. Depending on the travelers’ arrival time, they may need to wait a few minutes to retrieve it or simply collect it the following morning before or after breakfast (this is particularly relevant for groups, as scanning multiple passports can take some time).

Rooms: International hotel standards typically allow check-in from 16:00 and require check-out by 12:00. Any accommodation outside these hours may incur an additional charge not included in the pricing of R EVOLUTION VOYAGES.

Double rooms may be equipped either with a double bed (matrimonial) or with two beds (twin), which is less common—some establishments only have matrimonial rooms, and sometimes twin rooms feature two matrimonial beds.

Room categories (e.g., premium, superior, deluxe, privilege, junior suite, suite, standard) are local designations established by the hotelier for marketing and booking purposes; they do not necessarily reflect the comfort level of the rooms. Thus, a “deluxe” room may offer only average comfort.

Pre-packaged or dynamic packages are offered by R EVOLUTION VOYAGES to the Retailer or Traveler based on a standard room (unless otherwise stated). R EVOLUTION VOYAGES provides the Retailer or Traveler with a price list for different categories of superior rooms upon request.

Sea-view rooms do not necessarily guarantee a sea view due to vegetation or the hotel’s configuration. Only the designation “Sea View” guarantees this feature.

Additional fees may be charged by the hotel at check-in (e.g., for luggage handling, mandatory rental of a mini-safe) and R EVOLUTION VOYAGES cannot anticipate these, as payment is usually required in cash on site (no vouchers available for these services). Any additional services or amenities not included in the package (mini-bar, sauna, sports facilities, massages, luggage handling, etc.) are to be paid for by the Traveler on site. Parking fees at some hotels may exceed those in France.

The hotels included in the tours are not always located in city centers. Some classified hotels (e.g., colonial hotels) offer rooms that open onto an internal patio through the entrance door, with no other external windows. Since these establishments may not differentiate between rooms with or without windows in their pricing policy, R EVOLUTION VOYAGES informs the Traveler or Retailer that it cannot guarantee a room with an external view, even with special requests.

Important: In some regions of Colombia, hotels or lodges may not have hot water (Amazon, Pacific Coast, some Rosario Islands). Some areas receive water from tankers or water trucks. Hotels may charge extra fees during certain times of the year: Holy Week, various trade fairs, events such as festivals, local celebrations, and New Year’s Eve. On-site promotions, if any, are not eligible for reimbursement.

Some establishments are exclusively for adults, for the “peace and quiet of Travelers”: 18 years and older.

7.2 – Single Room / Triple Room / Quadruple Room

A Traveler who registers individually and has not opted for a single room will be charged the single room supplement at the time of booking. Triple or quadruple rooms, when available, are generally double rooms with extra beds, which are less comfortable than a proper bed. Depending on the selected accommodations (hotels, guesthouses), the third or even fourth person sharing a room with two adults may be offered a discount on the lodging portion, excluding meals. If applicable, the amount of this discount will be specified by R EVOLUTION VOYAGES, and the invoice will reflect a reduction in the price.

In the case of a tour where some accommodations offer a discount for a third person (sharing a room with two adults) and others do not, the discount will only apply to establishments that provide this reduction. For other establishments, the single room supplement will be charged. The discount for the third or fourth person sharing a room with two adults varies depending on whether they are an adult (12 years and older) or a child (under 12 years old). The age ranges provided are standard for discounts, but some establishments may have different practices, such as potential discounts for children under 7 years old. For example, an 8-year-old child may be financially considered as an adult.

7.3 – Guide

For individual clients, unless expressly requested by the traveler, which will result in a personalized quote, tours are organized with a local guide in each region, either for half-days or full days, depending on the itinerary. Typically, this involves a guide meeting the travelers at the airport, with the guiding service concluding at the departure airport for the next stage of the trip. Travelers will then be on their own during the flight until arrival in the next region. Alternatively, if a traveler prefers a self-guided tour, they may only receive transfer services without the presence of a guide.

For groups: A tour leader will accompany the entire circuit until, if applicable, the arrival at the resort where the guide will leave the group. Additionally, at each stage, when necessary or required, travelers will be accompanied on-site by an official regional local guide.

7.4 – Transfers

Drivers or transfer personnel generally do not speak French.
Transfers cannot be sold without hotel services by R EVOLUTION VOYAGES.
Any services not used by the Traveler are non-refundable.

7.5 – Sales Closure – Stop Sales

In the event of a “Stop Sales” announcement (i.e., sales closure) from hotel suppliers and/or from R EVOLUTION VOYAGES, the Retailer must immediately inform R EVOLUTION VOYAGES of the most recent sales made up to the date of the stop sales announcement, and also cease sales.

The time allowed between the date of the stop sales announcement and the submission of the most recent sales must not exceed 24 hours.

8 – MODIFICATION AND CANCELLATION

8.1 – At the Initiative of the Organizer R EVOLUTION VOYAGES

If, before departure, an external event as defined by Article L. 211-13 of the French Tourism Code forces R EVOLUTION VOYAGES to modify a fundamental element of the contract with the Retailer or Traveler, the latter will be notified by the Organizer or their booking agency on a durable medium as soon as possible. The Traveler or Retailer will then be offered either a modification of the trip or a substitute trip. The Retailer or Traveler may either accept the proposed modification or terminate the contract.

A Traveler or Retailer who opts for termination will be entitled to a full refund of the amounts paid within 14 days at the latest after the contract is terminated. Unless otherwise specified, the Traveler or Retailer must communicate their decision (acceptance of the modification or termination) within a maximum of 7 days from receipt of the aforementioned information. Failure to respond within this period will be deemed as acceptance of the proposed modification.

Furthermore, R EVOLUTION VOYAGES explicitly reserves the right to unilaterally modify a minor element of the travel contract. In such cases, there is no obligation to offer the Retailer or Traveler a choice between canceling the trip and accepting the modification.

Example: Changing a hotel to another of equivalent category and located nearby in the context of a tour.

Certain trips are subject to a minimum number of participants. If the minimum number is not reached, the Organizer has the right to cancel the trip without compensation or penalty and refund the amounts paid, with the Contract being considered as never having existed.

The notice period depends on the duration of the stay:

• For a stay of more than 6 days, notice must be given on a durable medium at least 20 days before the start of the trip.
• For a stay between 2 and 6 days, notice must be given on a durable medium at least 7 days before the start of the trip.
• For a stay of less than 2 days, notice must be given on a durable medium at least 48 hours before the start of the trip.

If applicable, R EVOLUTION VOYAGES may still offer the remaining Travelers the option to maintain their trip, subject to any additional costs resulting from the absence of other participants.

The above also applies to pre-tours or extensions that require a minimum number of participants. However, in the case of a guaranteed departure tour, the cancellation of a pre-tour or extension due to insufficient participants cannot lead to the cancellation of the tour by the Traveler.

A flight, boat, or train journey included in the itinerary may, due to exceptional and unavoidable circumstances, or due to a third party outside of the service, be replaced by a road journey (or vice versa) without any compensation.

Pre-packaged or dynamic packages are sometimes established several months in advance. It may exceptionally happen that a museum, church, cemetery, etc., cannot be visited as planned due to changes in opening or closing days, maintenance, or renovation.

The Organizer, R EVOLUTION VOYAGES, will inform the Retailer or Traveler of any such modifications and will offer compensation if the program content allows it, or a refund upon return for any services that have been charged (free visits are not subject to compensation). Furthermore, if the information is conveyed to R EVOLUTION VOYAGES in a timeframe that does not allow for notification before the Traveler’s arrival (exceptional and unavoidable circumstances), the service that could not be provided will be fully refunded.

R EVOLUTION VOYAGES may, as a matter of right, cancel the Contract without notice and without compensation if the Traveler fails to pay the full price of the services at least 30 days before the departure date.

8.2 – At the Initiative of the Retailer or Traveler

In accordance with Article L221-28 12° of the French Consumer Code applicable to distance and off-premises contracts, the travel services offered by R EVOLUTION VOYAGES are not subject to the right of withdrawal.

According to Article L211-14 I of the French Tourism Code, the Traveler may cancel the contract at any time, subject to the payment of fees listed in Article 17 below. Any request for cancellation or modification from the Retailer or Traveler must be sent to the booking agency by any means that provides confirmation of receipt. The date of receipt of this request will be used to calculate the applicable fees.

Requests from the Retailer or Traveler to change the departure city, destination, or hotel are considered cancellations. This also includes failure to check in at the departure location and failure to pay the full price for the services at least 40 days before departure. If one or more Travelers registered under the same booking cancel, the trip may proceed provided the remaining Travelers pay any additional costs incurred due to the cancellation, especially in the case of a private program.

The Retailer or Traveler may purchase insurance policies that cover the financial consequences of contract cancellation.

Unless otherwise agreed in writing in the Contract, any request from the Retailer or Traveler to modify or correct names, first names, and/or titles may be made before the departure date, subject to the following fees:

Any shortened trip or unused service due to the Retailer or Traveler will not be refunded or compensated. If the Retailer or Traveler has purchased optional insurance covering such events, they must adhere to the terms outlined in the insurance policy provided.

Specific Case: Cancellation of the trip initiated by the Retailer or Traveler with a contract including the option to lock in the exchange rate at the time of booking:

This type of contract involves a significant financial commitment to financial institutions to guarantee the price firmly and definitively. The sale of the position will be executed on the day of written confirmation of cancellation by the Retailer or Traveler, resulting in a potential financial loss or gain. In case of loss, an additional invoice will be issued to the Retailer or Traveler. In case of gain, a refund will be provided to the Retailer or Traveler.

9 – SUMMARY OF FEES

The fees below do not apply to specific, special, promotional, or private sales (which have special sales conditions communicated at the time of sale).

WARNING: Flight cancellations are subject to the specific conditions of airlines: in some cases, issued tickets are non-changeable and non-refundable. Any cancellation will incur the following penalties for a notified cancellation: Excluding files including à la carte airfare or subject to restrictive conditions (promotions, simultaneous booking/issuance): In the event of cancellation, insurance premiums are never refundable. Most airlines do not refund the full amount of taxes and surcharges.

9.1 Individual Booking Cancellation: The land services

• Cancellation more than 40 days before departure: €100 intervention fee per person (regardless of the cancellation date).
• From 40 to 21 days before departure: 25% of the file.
• From 20 to 8 days before departure: 50% of the file.
• From 7 to 0 days before departure: 100% of the file.
• No show on the departure day: 100% of the file.

9.2 Total Cancellation of a Group: The land services

• More than 90 days before departure: If the group must cancel the entire travel order, no fees. The Retailer or Traveler must also inform the Organizer R EVOLUTION VOYAGES as soon as possible, in writing with acknowledgment of receipt.
• Between 90 and 41 days before departure: If the group must cancel the entire travel order, 30% of the travel amount will be retained.
• Between 40 and 21 days before departure: If the group must cancel the entire travel order, 50% of the travel amount will be retained.
• Between 20 and 8 days before departure: If the group must cancel the entire travel order, 75% of the travel amount will be retained.
• Between 7 and 0 days before departure: If the group must cancel the entire travel order, 100% of the travel amount will be retained.

9.3 Individual Cancellation within a Group: The land services

• More than 60 days before departure: No fees.
• Between 60 and 41 days before departure: €100 intervention fee per person.
• Between 40 and 21 days before departure: 25% of the file.
• Between 20 and 8 days before departure: 50% of the file.
• Between 7 and 0 days before departure: 100% of the file.
• No show on the departure day: 100% of the file.

9.4 Other Fees – Special Cases

Additional fees may be charged to the Traveler: certain fees related to specific transport providers, hotels, cruises, or service providers (noted at booking) impose more restrictive conditions in case of cancellation, especially during the end of the year and national holidays, and for custom travel.

Name, First Name, and Title Change Fees with Airlines:

Note that name and/or spelling errors are considered by most airlines as a name change and are subject to new pricing. Names and first names listed in the rooming list provided to R EVOLUTION VOYAGES must exactly match those in the clients’ passports and must be submitted no later than D-60.

R EVOLUTION VOYAGES may offer Travelers products that are exceptional due to very advantageous rates, important event dates (particularly busy dates), or other reasons that lead to a modification of cancellation fees. In such cases, the applicable cancellation fees will be indicated in the preliminary information document related to the trip. Other provisions of these terms will continue to apply.

Free Stay or Deferred Return Fees:

In the case of a group booking, if only a few Travelers wish to extend their stay, the return transfer to the airport will be charged at a rate lower than the group’s rate and will be clearly indicated by the Organizer R EVOLUTION VOYAGES. Similarly, extending a stay at a hotel may be charged at a different nightly rate than that applied to the group, as many hoteliers have a different pricing policy for groups versus individual bookings.

Tickets issued for charter flights and/or domestic flights incur a 100% fee in case of cancellation by the Travelers. Confirmed reservations for domestic flights incur a 100% fee in case of cancellation by the Travelers.

Given the issuance deadlines imposed by certain airlines, R EVOLUTION VOYAGES is obliged to issue domestic flight tickets between 60 and 30 days before departure or immediately at the time of booking. Upon issuance of these tickets, regardless of the cancellation date, cancellation fees equal to 100% of the ticket price will apply.

When multiple Travelers are booked under the same file and one of them cancels their trip, cancellation fees are deducted from the amounts received by R EVOLUTION VOYAGES for that file, regardless of who made the payment.

10 – REFUND OF AIRPORT TAXES

In the event of non-utilization of an airline ticket for any reason, mandatory airport taxes are refundable to the Traveler within 30 days. It should be noted that some airlines do not refund the full amount of taxes. In such cases, R EVOLUTION VOYAGES will provide proof of the effective refund from the airline to the client.

11 – TRANSFER OF THE CONTRACT

The Retailer or Traveler may transfer their contract as long as it has not yet taken effect, provided that the transferee meets the same conditions as the original party for the trip or stay (same accommodation and board arrangements, same travel formula, same number of passengers, children in the same age group).

To do this, the Retailer or Traveler must give R EVOLUTION VOYAGES reasonable notice and inform them in writing. The Traveler or Retailer cannot transfer their insurance or assistance contracts. The Traveler or Retailer must inform R EVOLUTION VOYAGES of their decision by registered letter with acknowledgment of receipt at least seven days before the start date of the trip or stay, or at least fifteen days before the departure date if it is a cruise. A new contract will be issued in the name of the transferee. The transfer incurs a minimum intervention fee of €50 per person, plus any additional transfer fees charged by the airline. It is noted that in some cases, airlines charge fees higher than the original ticket price.

In the case of air transport by scheduled flights, once tickets have been issued for the Traveler, they are neither exchangeable nor refundable by the airlines. As the travel contract has thus started to take effect, the provisions of this article cannot be applied. In any case, and in accordance with Article L211-11 of the current French Tourism Code, both the assignor and the transferee of the contract are jointly responsible for the payment of all the aforementioned fees and, if applicable, for the payment of the remaining balance.

12 – LIABILITY

The Retailer and the Organizer are responsible for the proper execution of the travel services as stipulated in the contract, in accordance with Article L211-16 of the French Tourism Code, and are required to assist the Traveler if they are in difficulty, in accordance with Article L211-17-1 of the French Tourism Code.

Under no circumstances can R EVOLUTION VOYAGES be held liable for damages attributable to either the Traveler or a third party unrelated to the provision of travel services included in the contract and that are unforeseeable or unavoidable, or due to exceptional and unavoidable circumstances. R EVOLUTION VOYAGES’ liability cannot be engaged for indirect damages.

R EVOLUTION VOYAGES is not liable for the execution of services purchased on-site by the Traveler and not included in the description, nor for pre- or post-transportation initiated by the Retailer or Traveler. R EVOLUTION VOYAGES generally advises allowing a minimum connection time of three hours and recommends that Travelers who need to arrange pre- or post-transportation book flexible or refundable transport tickets to avoid potential financial loss.

The new Tourism Code clarifies the obligation to assist Travelers in case of an impossible return due to exceptional and unavoidable circumstances. This obligation is limited to 3 nights after the scheduled return date (with no limit for pregnant women, unaccompanied minors, or persons requiring medical assistance).

The liability of airlines is limited in the event of damage, complaint, or claim of any kind, exclusively to the air transport of passengers and their baggage as specified in their transport conditions and in accordance with the provisions of applicable international conventions (Warsaw Convention of 1929, Montreal Convention of May 28, 1999) and/or European regulations (notably Regulation EC 261/2004 of February 11, 2004). The liability of R EVOLUTION VOYAGES cannot exceed that of the airline carrier as resulting from the application of the above rules.

In other cases and except for bodily harm or damages caused intentionally or through negligence, the compensation paid by R EVOLUTION VOYAGES cannot exceed three times the total price of the trip or stay. It is the Traveler’s responsibility to follow all safety rules and instructions.

The Traveler must exercise common sense, caution, and care during the activities they participate in. It is the Traveler’s responsibility to adhere to the internal regulations of the hotels where they stay and to avoid any incivility during their trip. Failure to do so may result in the hotelier and/or R EVOLUTION VOYAGES being authorized to terminate the Traveler’s stay due to their misconduct. In such cases, the Traveler will not be entitled to any refund or compensate on and will bear all costs resulting from the interruption of their stay.

For more information on the Tourism Code: https://www.legifrance.gouv.fr/eli/ordonnance/2017/12/20/ECOI1727619R/jo/texte

13 – ASSISTANCE AT DESTINATION AND AFTER-SALES SERVICE

To ensure the smooth conduct of the trip and in case of difficulty or non-compliance, the Traveler benefits from 24/7 assistance at the destination, using the contact details specified in their travel contract and reiterated in their travel booklet.

The Traveler must report any non-compliance observed on-site as soon as possible. In this regard, R EVOLUTION VOYAGES recommends that Travelers report and document any shortcomings in the contract’s execution by phone or in writing to the local office representing R EVOLUTION VOYAGES. The Traveler also has the option to inform R EVOLUTION VOYAGES via email at contact@r-evolutionvoyages.com or through the intermediary from whom the trip or stay was purchased.

Failure to report non-compliance on-site may affect the amount of any damages or price reduction owed (if applicable) if the delay in reporting could have prevented or mitigated the Traveler’s damage.

Any claim must be submitted by the Retailer or Traveler to the Organizer, accompanied by supporting documents and the file number, within a maximum of 30 days after the return date. The review of claims will be based solely on the contractual elements of the booking.

Subjective assessments will not be considered. Any compensation potentially granted for a claim regarding land services can only be based on the price of these services. R EVOLUTION VOYAGES commits to processing claims within four weeks from receipt. However, depending on the complexity and the need to conduct inquiries with hotels or service providers, this timeframe may be extended.

According to the provisions of the Warsaw Convention of October 12, 1929, or the Montreal Convention of May 28, 1999, as well as Regulation (EC) No 261/2004 of February 11, 2004, the airline is responsible for damages caused by delays. Affected passengers may directly approach the airline for potential compensation.

After contacting customer service, and if a satisfactory response is not received within the aforementioned period, the Retailer or Traveler may contact the Tourism and Travel Mediator whose contact details and complaint submission procedures are available on their website: www.mtv.travel. If necessary, the Retailer or Traveler may also use the European Online Dispute Resolution Platform as provided by Regulation (EU) No 524/2013 of the European Parliament and Council (https://webgate.ec.europa.eu/odr).

Travelers are advised to store valuable items, identity documents, and tickets in the hotel safe or in-room safe if available. It is also advisable not to leave essential documents, necessary medications, valuable items, cash, or electronic devices in luggage entrusted to transporters. The Traveler may declare valuable items at check-in.

 

14 – FORMALITIES

SPECIFIC ADMINISTRATIVE FORMALITIES FOR EUROPEAN UNION OR SWISS NATIONALS:

• A passport valid for at least 6 months after the return date.
• Repatriation insurance covering pandemic-related issues and medical expenses on-site.
• Since January 1, 2022, an online administrative form must be completed by the passenger 72 hours before departure at: https://www.migracioncolombia.gov.co/. At the end of the data entry, a QR Code will be generated. It must be printed and kept with your other travel documents to present to Colombian authorities upon arrival.

SPECIFIC HEALTH FORMALITIES FOR COLOMBIA:

• No need to provide proof of vaccination or present a negative PCR test upon arrival or return to France.
• No vaccination is mandatory for entry into Colombia. However, if coming from a country where yellow fever and cholera are prevalent, an international vaccination certificate is required. It is advisable to ensure that vaccinations against polio, tetanus, diphtheria, hepatitis A, and typhoid are up-to-date. If you plan to visit isolated areas, vaccinations against rabies and hepatitis B are recommended. Additionally, a yellow fever vaccination is advised if you will be staying in the Amazon, Chocó, Caquetá, Casanare, Guainía, Guaviare, Meta, Putumayo, Vaupés, and Vichada regions. Some specialized sites also recommend vaccination if you spend time in Santa Marta and its surroundings, particularly in Tayrona Park. A yellow fever vaccination certificate may sometimes be required at the Leticia airport and at neighboring countries’ borders. This certificate is generally required for entry into all national parks, but checks are not systematic. Preventive malaria treatment is recommended if staying in the southern Amazon and the Pacific Coast; consult your doctor.

Tips During Your Stay: If you venture into high altitudes (above 2500 meters), here are some tips to prepare:

• Allow time to acclimate to the altitude. Ascend gradually and avoid rapid ascents.
• Drink plenty of water to compensate for reduced oxygen levels.
• Eat lightly – avoid heavy meals.
• Avoid alcohol and tobacco as they can worsen altitude sickness symptoms.
• If possible, train physically before reaching high altitude.
• Be attentive to signs of altitude sickness such as headaches, fatigue, shortness of breath, etc.

It is advised not to drink tap water. Allergic individuals should carry a strong antihistamine. Insect repellent products are highly recommended.

For additional information: consult a doctor or contact: Institut Pasteur – 25-28 Rue du Dr Roux – 75015 Paris – Switchboard: 01.45.68.80.00 Website: Institut Pasteur – Travel and Vaccination Information

The administrative and health formalities listed in the documents provided by R EVOLUTION VOYAGES or on their website are for French nationals only (passport valid for 6 months after the return date). For other nationals, R EVOLUTION VOYAGES advises the Retailer or Traveler to inquire about the necessary formalities by contacting the relevant embassy or consulate before making a reservation. General information is available on the sites www.diplomatie.gouv.fr, www.action-visas.com, and www.pasteur.fr.

The various documents sent in durable form by R EVOLUTION VOYAGES provide all the information on visas and required vaccinations for each country. However, due to the sometimes rapid changes in administrative, political, or health situations in certain countries, information may not be updated daily, and the most recent information will be communicated at the time of booking or, if modified after the Traveler’s final registration, by phone or email.

Important: A Traveler unable to board a flight due to failure to present the required documents (passport, visas, insurance documents required by the destination country, vaccination certificates, health tests, tickets, etc.) will not be entitled to any refund except for airport taxes.

R EVOLUTION VOYAGES strongly advises Travelers to consult the country-specific travel advice provided by the French Ministry of Europe and Foreign Affairs on their website www.diplomatie.gouv.fr, under the “Travel Advice” section. R EVOLUTION VOYAGES highlights that information may change up to the date of departure. Therefore, Travelers are advised to check the information regularly.

15 – MINORS

All French minors must possess an identity document. A minor, regardless of nationality and residing in France, cannot leave France without authorization if not accompanied by their parents (or a person with parental consent). The “Authorization to Leave the Territory” is in the form of a downloadable form Cerfa No. 15646*01, to be completed and signed. Reservations for minors must be made by the legal representative or by any adult with a power of attorney for this purpose. The minor must travel with their legal representative or an adult assuming full responsibility for the minor. Finally, a phone number and address must be provided to allow the child or responsible person to make direct contact.

16 – PERSONS WITH REDUCED MOBILITY:

Generally, this trip is not suitable for persons with reduced mobility: cobblestone streets from the colonial era, poorly maintained roads, very high sidewalks in historic cities, absence of adapted vehicles, many hotels without elevators, etc. However, R EVOLUTION VOYAGES will consider any requests for programs for persons with reduced mobility and, depending on the needs expressed by the traveler, will determine the feasibility of the trip and/or propose adjustments to the program.

17 – CLIMATE / SEASONS / WHEN TO GO?

Colombia can be visited at various times for multiple reasons—each traveler will determine the best time for themselves based on different criteria:

Climate and Seasons: Colombia’s climate and seasonal variations: the country offers a wide range of climates, from tropical beaches to much cooler Andean mountains, for example. High Season vs Low Season: High season months are busier and prices are higher. The low season can offer better rates, but travelers may need to contend with variable weather conditions. Special Events: Festivals, cultural events, or special celebrations can enrich the travel experience.

High Season
Foreign tourists from Europe or the Americas visit Colombia year-round, with peak periods in July, August, and Easter. Colombians also travel within their country, with three main tourist peaks each year:

• December and January: The end-of-year holiday period is very popular in Colombia. Colombians typically use this time to spend with family, travel, and celebrate.
• Holy Week (March or April): Holy Week, the week before Easter, is also an important holiday period in Colombia. Many Colombians travel or participate in religious and festive activities.
• Summer Holidays (June, July, and August): During these months, school holidays mean increased domestic travel.
• Public Holidays and long weekends: Colombians also take advantage of long weekends and public holidays for short vacations or getaways.

During these periods, popular tourist destinations can be more crowded, and transportation and accommodation prices may rise. It is advisable to plan and book in advance. Popular destinations like Cartagena, Medellín, and Tayrona National Park are often very busy.

Low Season

Typically, the low tourist season in Colombia is the opposite of what was mentioned above:

• From February to Holy Week
• From the end of Holy Week to June
• From September to November

Seasons in Colombia

In Colombia, seasons are characterized by a diverse climate due to its geographical location and varied topography. The country is near the equator, which gives it a climate divided into two seasons rather than four like in Europe: the dry season and the wet season (or rainy season). However, these two seasons can occur at different times depending on the region and with varying intensity, which can make travel planning more complex. Additionally, natural phenomena like El Niño, La Niña, or climate change can sometimes lead to surprising weather conditions in Colombia.

Climate in the Colombian Andes

The Colombian Andes, a majestic mountain range, stretch impressively across the country, shaping the landscape and creating exceptional biodiversity. This range extends over 1,500 kilometers from the south to the north of Colombia, featuring a varied geography from lush valleys to snowy peaks. The Andes consist of several mountain chains, forming deep valleys and high plateaus. The altitude varies significantly, ranging from low-altitude plains to the highest peaks rising above 5,000 meters. Below are the different thermal zones of the Andes:

1. Tierra Caliente / Hot Land (up to 1,000 meters altitude, average 24-28°C): This lower part of the Andes is characterized by a warm and humid climate year-round. Average temperatures are between 24°C and 28°C. It’s an important agricultural region for tropical fruits like bananas, mangoes, and citrus.

1. Tierra Templada / Temperate Land (1,000 to 2,000 meters altitude, average 18-24°C): This zone offers a milder climate with average temperatures around 18°C to 24°C. Nights can be cool, but days are generally pleasant and sunny. Ideal for growing coffee, flowers, and vegetables.
2. Tierra Fria / Cold Land (2,000 to 3,000 meters altitude, average 12-18°C): This zone features a cooler climate with temperatures around 12°C to 18°C. Nights are cool, and days can be sunny or cloudy. Suitable for growing potatoes, wheat, and barley.
3. Paramo (3,000 to 4,500 meters altitude, average 8-12°C): The climate in the páramo is cold and humid, with temperatures potentially reaching freezing. This region is covered with high grasslands and is home to unique flora and fauna. Páramos are natural water reserves but are fragile ecosystems.
4. Tierra Helada / Frozen Land (above 4,500 meters altitude, average 0-8°C): This zone is characterized by cold temperatures throughout the year, ranging from 0°C to 8°C, with occasional frost. It includes Colombia’s glaciers at the highest peaks.

Climate on the Colombian Caribbean Coast

Stretching over 1,600 kilometers along the Caribbean Sea, this region offers a beautiful and varied coastline. The Caribbean coast has a typical tropical climate with warm, humid temperatures year-round. Its geography includes fine sandy beaches, lagoons, mangroves, coral reefs, and paradise islands. Travelers can explore historic cities like Cartagena, the crystal-clear waters of the San Andrés archipelago, or marvel at the rock formations in Tayrona National Park. The key climate features are:

1. Seasons: The region experiences two seasons with minimal differences: the rainy season from September to November, with frequent showers, and the dry season from December to August, with sunny days and less rain. Note that from December to April in Cartagena, the trade winds may impact maritime outings.
2. Temperatures: Temperatures on the Caribbean coast are warm year-round, averaging between 27°C and 32°C. July and August are typically the hottest months. Nights are also warm.
3. Humidity & Precipitation: Due to its proximity to the equator, the Caribbean coast has high humidity, especially during the rainy season, which can intensify the heat. The rainy season brings frequent, intense showers, with the highest precipitation in September, October, and November.
4. Tropical Storms: The San Andrés and Providencia islands are occasionally affected by tropical storms and hurricanes, primarily from June to November. It is essential to monitor weather forecasts during this period.

Climate on the Colombian Pacific Coast

The Colombian Pacific coast is a hidden gem with wild and exotic landscapes, offering a unique experience away from tourist crowds. This region extends along the Pacific Ocean for about 1,300 kilometers, from the Panamanian border to the department of Nariño. Characterized by lush geography, the coast features extensive tropical forests, mangroves, and isolated beaches. The Andes mountains drop directly into the sea in some places, creating spectacular scenery where dense jungle meets the turbulent Pacific Ocean. The key climate features are:

1. Seasons: The region experiences abundant rainfall, particularly during the rainy season from May to November. This high level of rain contributes to its rich biodiversity, making the Pacific coast a paradise for ecotourism and wildlife observation. It is the rainiest region in Colombia and one of the rainiest in the world!
2. Temperatures: Temperatures on the Pacific coast are relatively stable year-round, ranging from 25°C to 30°C.
3. Humidity & Precipitation: The Pacific coast is one of the most humid regions in Colombia, with very high humidity levels that can make the atmosphere feel stifling. The area receives significant rainfall throughout the year, with the rainiest months typically being from May to October.

Climate in the Colombian Llanos

The Llanos, a vast expanse of savannahs and wetlands, constitute a unique and fascinating region in Colombia. Located primarily in the Orinoco and Amazon regions, the Llanos cover thousands of square kilometers, offering a flat and open landscape. The geography is dominated by extensive plains, swamps, and rivers, creating a unique ecosystem with rich biodiversity, including migratory birds, caimans, anacondas, jaguars, and various bird species. The key climate features are:

1. Dry Season: The dry season generally extends from November to April. During this period, rain is rare, and the weather is sunny and hot. Temperatures can reach up to 35°C during the day, but may drop slightly at night.
2. Rainy Season: The rainy season runs from May to October, bringing more abundant precipitation and frequent showers, sometimes in the form of violent thunderstorms. Temperatures remain warm, but humidity is higher.
3. Flooding: Due to heavy rains during the rainy season, some parts of the Llanos may experience flooding for several weeks or even months. This creates an environment favorable for wildlife and is also a good time for wildlife observation in the region.

18 – MAIN EVENTS IN COLOMBIA
NOTE ON CLOSURES AND PRICE INCREASES DURING FESTIVE PERIODS

When to See Whales in Colombia?
When is the Barranquilla Carnival?
When is the Feria de las Flores in Medellín?

We have compiled a list of major cultural, natural, or religious events that take place in Colombia. This list is not exhaustive but provides an overview of the richness and diversity of major events that animate Colombia throughout the year.

EVENT	PERIOD	LOCATION
Carnaval de Negros y Blancos	January 2 to 7	City of Pasto
Carnaval del Diablo	January, odd-numbered years, from the first Friday to the following Wednesday	City of Riosucio
Feria de Manizales	2nd week of January	City of Manizales
Carnaval de Barranquilla	February or March (last 4 days before Lent)	City of Barranquilla
International Film Festival	March	City of Cartagena
Holy Week	March or April (week before Easter)	Nationwide (especially in Popayán)
Vallenato Festival	April (dates vary each year, lasts 4 days)	City of Valledupar
Turtle Nesting Season	April to July	Acandí Fauna Sanctuary, Chocó, Caribbean Coast
Whale Watching	July to October	Pacific Coast
National Independence Day	July 20	Nationwide
Feria de las Flores	August (dates vary each year, lasts 10 days)	City of Medellín
Cartagena Independence Day	November 11	City of Cartagena
Festival of Lights	December 7 and 8	Village of Villa de Leyva
Feria de Cali (Salsa Festival)	December 25 to 30	City of Cali

 

CLOSURE PERIODS
When is Caño Cristales Closed?
What are the Closure Periods for Tayrona Park?

Please note that closure dates may vary from year to year.

LOCATION	CLOSURE PERIODS
Tayrona National Park	February 1 to 15 / June 1 to 15 / October 19 to November 2 (usual dates, but exact dates are confirmed annually by the indigenous community)
Ciudad Perdida	September 1 to 30 / December 25 / January 1
Caño Cristales	Late November to early June

 

19 – COST OF LIVING IN COLOMBIA AND PAYMENT METHODS

Colombian Peso: The currency of Colombia (COP) – The symbol used for the Colombian peso is “$” like the US dollar. Therefore, be cautious with displayed prices.

Colombian banknotes are available in the following denominations: $1,000, $2,000, $5,000, $10,000, $20,000, $50,000, and $100,000. Coins are also in circulation, with values of $50, $100, $200, $500, and $1,000. The Colombian peso is the ONLY currency in use in the country. It is not possible to pay for certain services in euros or dollars, as in some other countries.

Exchange Rate of the Colombian Peso

Before traveling, it is prudent to check the current exchange rate between the Euro, CHF, or USD, and the COP. Exchange rates can fluctuate, so it’s advisable to check this shortly before departure.

As of August 2024: 1 EUR is approximately 4520 COP, with recent fluctuations ranging from 4050 to 4800. Please note that this is the rate at the fixing. Each bank or Casa de Cambio (currency exchange office) sets its own exchange rate.

Note: Each currency exchange office or bank has its own exchange rate.

Is it necessary to convert your money into Colombian pesos?

For currency exchange within Colombia (at banks and currency exchange offices), it is essential to present your passport. You will also need to provide a fingerprint of each hand and a signature on various documents. This procedure aims to prevent fraud and money laundering. Neither banks nor currency exchange offices impose commissions but tend to offer less favorable rates.

• Colombian Banks: Banks are present in all localities of the country, except in some remote areas (e.g., El Valle, Nuqui, Palomino, Minca, Puerto Nariño, Rincon del Mar, etc.). However, it is important to note that not all bank branches offer currency exchange services (this can be complicated in some remote villages). Lines can be frequently long, especially on weekends.
• Currency Exchange Offices (Casas de Cambio): Currency exchange offices, also known as exchange bureaus, are establishments where travelers can exchange their foreign currency for the local currency of a country. In Colombia, these offices are widespread in tourist areas, airports, shopping centers, and major cities.
• On the Street: Avoid this! It is informal and illegal.

Using Credit Cards in Colombia

It is essential to understand how to use your credit card safely and effectively. And which credit card should you use? Are they all the same?

Withdrawing Cash in Colombia Using Your Credit Card

We recommend withdrawing Colombian pesos directly from ATMs (known as “cajero” in Spanish).

• Is it easy to find an ATM in Colombia? From small towns to large cities, you can easily find ATMs. It becomes a bit more challenging outside the main urban areas. Some tourist villages (e.g., Salento, Villa de Leyva, Jardin) also have at least one ATM. However, certain areas, often isolated and difficult to access, do not have ATMs, such as El Valle, Nuqui, Palomino, Minca, Puerto Nariño, Rincon del Mar, etc. Therefore, you might need to withdraw cash in advance to avoid running out of money once you arrive.
• Which ATM should you use? In Colombia, banks have ATMs in various locations: airports, shopping centers, bank branches, or on the street. For added security, withdraw cash at an airport ATM, shopping center, or a bank branch, where there are often security guards. Avoid withdrawing cash on the street.
• How do Colombian ATMs work? ATMs are either touch-screen or have traditional buttons, and you can choose the language (Spanish or English). Colombian ATMs operate similarly to those in Europe, with one key difference: you will be asked to specify the type of account to be debited: ahorros (savings) or corriente (checking). Choose either, as it does not impact foreign tourists. This choice is relevant only for those with Colombian accounts. Lastly, if asked to accept or decline the conversion rate (set by the Colombian bank), always decline to obtain a better rate. If asked whether you want the charge in Euros or COP, choose COP, as the fees are often lower.
• Limit Transactions: To avoid losing money due to transaction fees and/or bank exchange rates, make larger withdrawals to minimize the number of transactions (and thus reduce losses). When using your traditional credit card, keep in mind that your bank may apply fees (usually 2%) or fixed amounts. Additionally, you should also consider the fees associated with the ATM.
• Withdrawal Limits: Depending on the Colombian bank, it is possible to withdraw up to 2,000,000 COP at once. Be aware that some ATMs may be out of service (especially in remote areas or on weekends).

Colombian Banks: Fees for Withdrawals

Colombian ATMs may also charge fees for withdrawals made with foreign cards. These fees vary from one ATM to another and can be added to your bank’s fees.

Important: Remember that your bank may also charge you fees for withdrawals abroad, in addition to the fees related to the Colombian bank’s ATM.

Free Credit Cards to Avoid Banking Fees

The most practical and easiest way to withdraw pesos is through ATMs, but not with just any credit card. It is important to consider both the fees related to the ATM and those associated with your own credit card. Check with your bank regarding the fees applicable to your card. There are alternative solutions to Visa and Mastercard. Online banks offer credit cards with little to no fees for withdrawals and payments abroad, such as Revolut, Boursorama, and N26. Compare these options with your usual card.

If customers wish to pay with a credit card in a store, at the time of payment, you will be asked if it is a credit or debit card. To ensure it works, indicate that it is a credit card and select the “una cuota” (one-time payment) option.

20 – SECURITY AND HEALTH IN COLOMBIA

Colombia is a safe destination to visit if the trip is well-prepared and common-sense rules are applied on site.

Avoiding Stereotypes

Colombia has long suffered from a negative reputation regarding safety, but it is important not to rely on clichés and stereotypes. It is crucial to move beyond sensationalist media that are still outdated by 20 years. Here are some common misconceptions about safety in Colombia that need to be clarified:

• All places in Colombia are dangerous: FALSE. Like many countries, there are safer areas and less safe areas in Colombia. Major cities such as Bogotá, Medellín, Cali, and Cartagena have seen notable improvements in security and are considered relatively safe for travelers. However, it is always important to take basic security precautions and avoid areas known for high crime rates.
• Kidnapping is common: FALSE. Although kidnapping was a serious problem in Colombia in the past, it has almost disappeared in recent years. Enhanced security measures and progress towards peace have drastically reduced kidnapping cases.
• Tourists are often targeted: FALSE. Tourists are not specifically targeted in Colombia. As in many tourist destinations around the world, there may be isolated cases of theft and minor crimes. By following basic security precautions, you can significantly reduce risks. NO! Tourists in Colombia face fewer risks than the local population and primarily deal with petty crimes and street offenses, similar to other countries. Increased vigilance is advisable in large cities.

Nothing significantly different from what we experience in our European cities – A Few Tips:

• Pickpockets: Especially present in large cities and public transportation. Keep your bag in front of you and avoid placing valuables in your back pockets.
• Natural Risks: Colombia is prone to natural risks such as earthquakes, volcanic eruptions, landslides, and floods. Stay informed about the situation before departure; we are here to provide information.
• Social Movements: While most protests are peaceful, some may become disruptive. It is advisable to avoid gatherings and monitor local news.

The Colombian Health System

The healthcare system in Colombia can vary from region to region. In major cities, you will find well-equipped healthcare facilities, whereas in rural areas, medical infrastructure may be less developed. It is recommended to purchase travel insurance that covers medical care and repatriation.

• Access to Healthcare: In Colombia, the healthcare system includes both public and private institutions. Major cities like Bogotá, Medellín, and Cali have modern hospitals and private clinics offering quality medical services. In rural areas, medical facilities may be more limited.
• Medical Emergencies: In case of a medical emergency in Colombia, dial 123 to contact local emergency services. Major cities also have private ambulance services that can be quickly mobilized. It is advisable to have the contact details of the embassy or consulate handy in case you need assistance.

French Embassy in Bogotá – Cra. 11 #93-12, Bogotá, Colombia: +57 1 6381 400

• Medical Consultations: To see a doctor in Colombia, you can visit private clinics, medical centers, or hospitals. Private clinics often offer walk-in consultation services. It is preferable to have travel insurance that covers medical expenses.
• Pharmacies and Medications: Pharmacies are widely available in Colombia and are well-stocked with medications. Most common medications are available without a prescription. However, it is recommended to have a prescription for specific medications, especially if they are strictly regulated in your home country.

Main Health Risks in Colombia

While few tourists are affected by these risks, it is important to be aware of them without falling into paranoia.

• Mosquito-Borne Diseases : Various diseases can be transmitted by mosquitoes in specific areas. Fortunately, the likelihood of tourists contracting these diseases is low due to typically brief exposure times and the necessity to visit these high-risk areas. Generally, the risk is minimal above 1,800 meters altitude.

• Yellow Fever: Mainly in tropical low-altitude areas such as the Amazonian departments (Amazonas, Caquetá, Guainía, Guaviare, Putumayo, Vaupés, and Vichada) and coastal departments (La Guajira, Magdalena, Atlántico, Bolívar, and Sucre).
• Malaria: Primarily found in rural areas of the Amazonian departments (Amazonas, Caquetá, Guainía, Guaviare, Putumayo, Vaupés, and Vichada) and coastal departments (Chocó, Nariño, Valle del Cauca).
• Dengue, Zika, and Chikungunya: Mainly in tropical low-altitude areas such as the Amazonian departments (Amazonas, Caquetá, Guainía, Guaviare, Putumayo, Vaupés, and Vichada) and coastal departments (Magdalena, Atlántico, Bolívar, and the Caribbean region).

Food-Related Risks & Traveler’s Diarrhea

In Colombia, as in many countries, it is important to take food safety precautions to avoid food poisoning risks (commonly referred to as “tourista”). Here are some points to consider regarding food risks in Colombia:

• Water: It is recommended to drink sealed bottled water and avoid tap water (though tap water in Bogotá is theoretically potable). Be cautious with ice, which may be made from untreated water.
• Food: Avoid street food unless it is prepared in front of you and cooked at high temperatures. In remote and hot areas, hygiene standards and cold chain practices may not always be maintained.

Altitude Sickness (Soroche)

Altitude sickness, also known as altitude sickness or soroche, can be an issue for those traveling in the Colombian Andes.

• Altitude: Symptoms of altitude sickness generally occur above 2,500 meters above sea level. Be cautious upon arriving directly in Bogotá (2,600 m) and during mountain hikes.
• Symptoms: Common symptoms of altitude sickness include headaches, nausea, dizziness, excessive fatigue, loss of appetite, and difficulty breathing. Symptoms can vary in intensity and affect individuals differently.
• Prevention/Treatment: To prevent altitude sickness, it is recommended to acclimate gradually by spending a few days at lower altitudes before reaching higher elevations. Stay well-hydrated, limit alcohol consumption, avoid intense physical exertion, rest adequately, and avoid heavy meals.

Other Miscellaneous Risks

Here is a non-exhaustive list of minor risks:

• Rabies: Rabies is a viral disease spread primarily through bites or scratches from infected animals. In Colombia, the main rabies vectors are dogs (many stray dogs in the country), cats, and bats. Avoid contact with wild or stray animals in Colombia. If injured, seek medical attention promptly.
• Ayahuasca/Yagé: Ayahuasca (or Yagé) is a traditional psychedelic drink used in shamanic rituals in Colombia and other South American countries. It is advisable to participate in ceremonies led by experienced practitioners working with quality plants. Ayahuasca can induce intense psychedelic experiences, often accompanied by strong emotions, visions, confusion, and disorientation. Some individuals may experience panic, anxiety, paranoia, or adverse reactions such as nausea, vomiting, diarrhea, increased blood pressure, heart rhythm disturbances, and breathing difficulties.
• Air Pollution: Like many countries, Colombia faces air pollution issues, particularly in densely populated urban areas. Major sources of air pollution include vehicle emissions, industry, biomass burning, and agricultural practices. Large Colombian cities, such as Bogotá, Medellín, and Cali, can experience high levels of air pollution, especially during peak hours.

21 – TELEPHONY & INTERNET IN COLOMBIA

Colombia offers a modern and relatively developed telephony and internet network in most regions, considering natural obstacles (mountains, Amazon, etc.). Several mobile operators offer prepaid SIM cards.

How to Call a Mobile or Landline Number from My Home Country while in Colombia?

• Using Skype (Recommended): International calls to landline or mobile numbers can be made via Skype. Simply top up your account. One hour of calling costs around €4 to €5, depending on the destination.
• Roaming (Not Recommended): Being abroad, making international calls through your home carrier can be very expensive. Not advisable.
• Using the Internet (See Below) – The cheapest option is using WhatsApp (Recommended).

How to Get Internet on Your Phone in Colombia?

Like most countries, there are several simple solutions to stay connected during your trip to Colombia.

• Use a Local SIM Card: This is the primary solution we recommend for any traveler visiting Colombia, whether for a week or six months. It is very easy to obtain a local SIM card directly on-site.
• Free Wi-Fi: Many public places (hotels, restaurants, airports, certain public parks, etc.) offer free Wi-Fi (sometimes limited in time and variable in quality). There are also internet cafés with computers.

Where and How to Buy a SIM Card in Colombia?

Obtaining a local SIM card in Colombia is straightforward and quick, regardless of the chosen operator. You only need to bring your passport and, of course, a unlocked phone.

• Visit an Official Store (Recommended): An official Claro, Movistar, or Tigo store is available in all major cities (Bogotá, Medellín, Cali, Cartagena, Santa Marta, etc.) and medium-sized cities (Armenia, Pereira, Manizales, Popayán, Ipiales, Neiva, etc.). Payment can be made by both credit card and cash.
• Visit a Grocery Store/Kiosk: Many small grocery stores (‘tienda’ in Spanish) also sell SIM cards and plans. These tiendas are found everywhere, even in small villages. However, be cautious as there may be discrepancies in data credit if the seller attempts to scam a tourist.

Which Colombian Mobile Operator to Choose?

Colombia has three major recognized mobile operators: Claro, Movistar, and Tigo. To be clear from the start, we recommend opting for a prepaid SIM card with Claro, which offers the best coverage in the country by far. However, note that regardless of the chosen operator, there are several areas in Colombia with NO signal. But don’t worry, these are isolated places, “at the end of the world,” such as remote parts of the Llanos or certain areas of the Amazon. There should be no issues along major tourist routes, whether in large cities or small villages.

Electrical Network in Colombia

The electrical system in Colombia operates on alternating current with a standard voltage of 110-120 volts and a frequency of 60 Hz, compared to 230 volts and 50 Hz in Europe.

The most commonly used electrical plugs are type A and B, which have two flat prongs (similar to those in the USA).

It’s important to note that some modern hotels or accommodations may also offer type C plugs (with two round prongs) or type F plugs (with two round prongs and a grounding pin), as found in Europe. However, this is quite rare.

• Therefore, if you are coming from Europe, you should bring a power adapter to charge your electrical devices (smartphone, laptop, tablet, etc.).
• In major Colombian cities, particularly Bogotá, Medellín, and Cali, the electrical supply is stable and reliable, comparable to developed countries. Hotels, restaurants, and shopping centers generally offer high-speed connectivity for charging your devices and staying connected.

However, in more rural or isolated areas, the situation may vary. Electrical supply may be less stable with occasional outages. In the Amazon region, eco-lodges might only have electricity for a few hours each day.

22 – COLOMBIAN DRINKS

AGUARDIENTE: The National Elixir

Aguardiente, Colombia’s national alcohol, is a spirit with a special place in Colombian culture and tradition. It has been part of the country’s history for centuries, and its popularity has only grown over time. Aguardiente derives its name from the Spanish term “agua ardiente,” which literally means “burning water,” and has an alcohol content of about 29%. It is an anise-flavored drink, often distilled from sugar cane or molasses. The characteristic flavor of aguardiente comes from the anise seeds added to it, giving the drink a sweet and spicy taste. Aguardiente is ubiquitous during Colombian celebrations, from traditional festivals to family gatherings, reinforcing a sense of community and camaraderie.

A unique feature of aguardiente in Colombia is the presence of many regional brands, each with its own variations of the recipe. For example, Aguardiente Antioqueño, from the department of Antioquia, is one of the most popular and well-known varieties. Each variety has its dedicated followers and slight flavor nuances.

Aguardiente is often consumed neat, but it is also used in local cocktail preparations.

RUM: Colombian Craftsmanship – What a Surprise This Colombian Rum Is!

Colombian rum is an underrated gem among the world’s spirits, yet it deserves a prominent place in the alcohol world. Colombia, better known for its aguardiente, has a long history of rum production dating back to the 16th century, when the Spanish brought sugar cane to the country. Colombian rum is made from sugar cane molasses, which is fermented and then distilled. The distinctiveness of Colombian rum lies in its aging process, which enhances its smoothness and complexity. The oak barrels used for aging are often former bourbon barrels, imparting characteristic vanilla and oak notes to the rum. One of the most renowned Colombian rum brands is “Ron Viejo de Caldas.” This brand offers a varied range of rums, from the light and smooth “Dorado” to the “Añejo” aged in oak barrels for 3 to 12 years, providing a complex and rich tasting experience.

“Ron Dictador” is another highly appreciated Colombian rum brand. Originating from Cartagena, it is known for its premium rums, including those aged in whisky casks. These rums are characterized by their complex flavor profiles, ranging from caramel notes to hints of coffee and chocolate.

Hechicera is also a notable alternative.

Colombian rum is a versatile drink, perfect for sipping neat, in classic cocktails like the mojito or daiquiri, or even in more innovative creations. It is enjoyed at parties and celebrations, but also for more refined tastings.

Although Colombian rum is less known than rums from Cuba or the Dominican Republic, it is gaining recognition among spirit enthusiasts seeking unique flavors and tasting experiences. For those exploring Colombia, tasting the local rum is a way to discover an overlooked aspect of Colombian culture while enjoying a drink that embodies the craftsmanship and passion of the country’s rum producers.

BEER

Colombia, often associated with its warm people and breathtaking natural landscapes, also delivers for beer enthusiasts. Although beer is not the most emblematic alcoholic beverage of the country (aguardiente holds that title), Colombia has a thriving brewing scene with a variety of local beers to suit all tastes.

One of the most well-known brands is “Aguila.” It offers a diverse range of beers, from light blondes to robust browns, including seasonal specialty varieties.

Another major Colombian player is “Bavaria,” which produces beloved beers such as “Club Colombia,” often considered one of the country’s premium beers, and “Póker.” These brands offer light, refreshing pilsner-style beers, perfect for quenching your thirst under the Colombian sun. Other brands are also present, such as “Andina.”

In addition to the large breweries, many local microbreweries have emerged in recent years, bringing a touch of originality to the Colombian beer scene. Craft breweries are multiplying in cities like Bogotá, Medellín, and Cali, offering beers with varied flavors.

CANELAZO: The Comforting Elixir

Canelazo is not purely an alcoholic drink but rather a beverage with various ingredients, including alcohol. This hot and comforting drink, originating from Colombia and other Andean countries, is a specialty that has won hearts and taste buds. This popular drink is particularly appreciated in the mountainous regions of Colombia, where the cool temperatures call for the warmth of this traditional concoction.

Canelazo is made from a few simple ingredients, but their combination creates a unique beverage. The basic components include rum, cinnamon, panela (unrefined cane sugar), and hot water. Cinnamon adds a spicy and aromatic touch, while panela, with its unique sweet flavor, sweetens the drink. The preparation of Canelazo is quite simple. The panela is dissolved in hot water, then a pinch of ground cinnamon and a dose of rum are added. The mixture is then heated but must not boil to retain its delicate flavors. It is often served in cups or glasses decorated with orange slices, adding a citrus note to the drink. Canelazo is much more than just a hot drink to warm up. It is a tasting and cultural experience in itself. It is often enjoyed during traditional festivals, family gatherings, or to warm up during mountain walks. Although rum is the alcohol of choice for Canelazo, it is sometimes prepared without alcohol to be accessible to all ages. Thus, it can be enjoyed by the whole family.

CHICHA: Archaeology in a Bottle

Chicha is a traditional Colombian drink, also found in all Andean countries, made from fermented corn. This drink offers a unique glimpse into the indigenous culture of the country while being an integral part of Colombian history. In pre-Columbian times, the preparation of chicha began with the chewing of corn. The corn was chewed to extract the enzymes necessary for fermentation. Once chewed, the corn was spat into special containers to begin the fermentation process. It was left to ferment for several days, sometimes more than a week, to create a slightly alcoholic drink with a sour-sweet taste. But rest assured, modern production processes are used today. Chicha is often consumed during festivities, ceremonies, and community gatherings. It is an essential part of Colombian culture, especially in rural areas and among indigenous populations. The drink itself has a unique and distinctive flavor. It is generally slightly fizzy, with a touch of acidity from the fermentation process. Chicha is served in clay jars, adding an authentic character to the tasting. Chicha has an ancient history in Colombia, dating back to pre-Columbian times. Indigenous civilizations such as the Muiscas and Guambianos prepared and consumed chicha during religious rituals and celebrations. It was also used as a means of strengthening community bonds. Today, chicha is still produced and consumed, although its preparation varies from region to region. Some variations of the drink may include additional ingredients such as honey or fruit to alter its flavor.

 

Colombian Wine: A Rare Species

Colombia is more often associated with beer, aguardiente, and other spirits than with wine. However, wine production in Colombia is growing, though it is still far from matching the well-established wine regions of the world. Wine production in Colombia is concentrated mainly in the Boyacá region, where the climate and soil are favorable for grape cultivation. Some wineries in the region have been producing wine for decades, but the Colombian wine industry is still developing. The cultivated grape varieties include Chardonnay, Sauvignon Blanc, Cabernet Sauvignon, and Merlot, among others. Colombian wines are generally produced in small quantities and are often sold in the local market. The quality and character of Colombian wines vary considerably depending on the producers and production methods. There are quality Colombian wines, but they are not yet widely recognized internationally.

Among notable Colombian wine producers is the “Marqués de Villa de Leyva” winery in the Boyacá region. They produce a range of wines, including Chardonnay and Cabernet Sauvignon, and have won awards for the quality of their products. Colombian wine is often paired with local cuisine. It complements traditional Colombian dishes such as ajiaco (a potato-based soup), bandeja paisa (a meat and bean dish), and sancocho (a meat and vegetable stew). Many Colombian restaurants offer a selection of local wines to accompany meals.

23 – TRADITIONS AND FESTIVALS IN COLOMBIA – VIBRANT CELEBRATIONS AND THE SPIRIT OF COLOMBIANS

Colombian traditions and festivals are simply amazing, immersing you in the very heart of Colombian soul. It’s like an epic journey into a land of celebration, dance, and music. Picture colorful carnivals, captivating dances, and rituals that date back to ancient times. Colombia, with its cultural mosaic, is where traditions turn into dazzling celebrations, where music is the soundtrack of life, and where dance is a true passion. These festivals are much more than mere festive events. They are the essence of Colombia, the expression of its identity, a tribute to its rich cultural heritage. So, if you want to discover the very essence of this country, dive into its traditions and festivals. Each ritual, each dance, each celebration tells you the deep and fascinating story of the Colombian people.

24 – YOUR LUGGAGE:

BEWARE OF BAGGAGE WEIGHT FOR DOMESTIC FLIGHTS

While most international flights allow you to bring a 23 KG suitcase, on some domestic flights, you might be limited to 23 KG (no problem), or possibly 20, 18, 15, 12, or even 10 KG. For major intercity routes, this will not be an issue, but for domestic flights to more remote areas, it is advisable to travel light. Alternatively, if you pass through your departure point again, you can leave part of your luggage in storage.

WHAT TO PACK?

Colombia, a country rich in diversity, awaits you for an unforgettable adventure. From Caribbean beaches to the peaks of the Andes, and through the Amazon jungle, Colombia offers breathtaking landscapes.

For a smooth journey, it is essential to prepare your belongings well to be ready for all situations and avoid wasting time on-site to make up for forgotten items. Here is a comprehensive list of essential items for a successful Colombian experience. Of course, depending on your itinerary and travel style, you may not need all of these items.

Optimizing the weight and volume of your belongings is key to traveling efficiently.

CLOTHING

• Sweaters for Bogotá and the Andes
• Swimsuit
• Jacket
• Shorts – lightweight trousers
• Long-sleeve T-shirts
• Lightweight, durable rain poncho
• Cap / hat
• Hiking shoes
• Flip-flops / sandals
• Packing cubes for clothes

HEALTH & HYGIENE

• Water filter bottle
• Mini first aid kit
• Mosquito repellent
• Soothing roll-on for insect bites
• Biodegradable sunscreen (minimum SPF 50)

ELECTRONICS

• Universal travel adapter
• External USB battery
• Sunglasses
• Headlamp
• TSA-approved combination lock
• Snorkel mask (if staying on the ocean coast)

AUTHORIZED PRODUCTS

Cigarettes: 200 units or Cigarillos: 100 units or Smoking tobacco: 250 grams or Cigars: 50 units.

ALCOHOL

• Either beverages over 22% alcohol: 1 liter,
• Or beverages 22% alcohol or less: 2 liters.

25 – PERSONAL DATA

In accordance with data protection laws, including the French Data Protection Act and relevant personal data protection regulations, the information concerning Travelers is necessary for processing their requests and is intended for R EVOLUTION VOYAGES for the management of their services.

To fulfill the Travelers’ order, this information will be shared with R EVOLUTION VOYAGES’ partners, such as service providers (hoteliers, transport companies, etc.), who may be located outside the European Union. In general, Travelers and Retailers have rights of access, portability, objection, rectification, and deletion of their personal data at R EVOLUTION VOYAGES – 78 Rue d’Inkermann – 69006 LYON, contact@r-evolutionvoyages.com. R EVOLUTION VOYAGES’ personal data policy (“Privacy Policy”), compliant with the General Data Protection Regulation (Regulation No. 2016/679), is available upon request at contact@r-evolutionvoyages.com.

R EVOLUTION VOYAGES also informs Travelers of their right to register on the do-not-call list at www.bloctel.gouv.fr.

26 – APPLICABLE LAW AND JURISDICTION

The Contract and its consequences are governed by French law. In the event of difficulties in fulfilling the obligations herein, the parties will first seek an amicable solution. If they are unable to reach an agreement, any dispute or disagreement arising from this contract, whether concerning its validity, interpretation, or execution, will be brought before the competent courts.

27 – TRAVEL INSURANCE

No insurance is included in the rates, unless specifically mentioned. In Cuba, it is mandatory to present proof of insurance covering medical expenses and repatriation upon entry into the country, and it is recommended for Travelers to purchase comprehensive travel insurance. Insurance can be offered through the professional retailer (travel agency, tour operators, etc.) or through R EVOLUTION VOYAGES. Insurance premiums are not included in the price of the trip and must be paid at the time of insurance subscription. It is not possible to cancel an insurance contract.

Contact Information for R-Evolution Colombia, a commercial brand of R-Evolution Voyages

Head Office : LYON / FRANCE
78 Rue d’Inkermann, 69006 Lyon, France
Email: contact@r-evolutionvoyages.com
Office hours phone, Monday to Friday, excluding local public holidays:
Tel: +33 (0)4 78 05 16 08
Emergency mobile phone,
available outside office hours, on weekends, and local public holidays:
Mobile Tel: +33 (0)6 17 63 14 60 (emergency numbers to be given to relatives if needed)